The guest has a 30-minute meeting and no room.
Front-desk recovery, restaurant complaint handling, event-day escalations, supplier negotiations — your hospitality team practices the moments that decide whether the guest becomes a repeat customer or a one-star review.
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Service recovery is the whole job.
Anyone can hand a key over a desk. The hospitality difference is what happens when something goes wrong — and the front-desk agent on shift today decides whether your hotel earns the next stay or loses it. They need reps in service recovery, not just a policy manual.
A new front-desk agent runs one scenario before their shift. By month two they've handled the toughest situations a hundred times — in practice.
Upload your brand's service standards. Scenarios are graded against your tone — luxury, boutique, business, family.
Practice is private. Management sees scores and growth — never the conversation. Staff trust the tool.
Three guest moments that define your reviews.
45-second samples — different conversation types, the same AI engine pushing back behind the scenes.
"My room isn't ready"
Guest arrived early, has a meeting in 30 minutes, no room available. Acknowledge, offer concrete options, hold composure under impatience.
The escalating table complaint
Diner complains about the food, then about the service, then about the wait. Don't fight the escalation — defuse it with one specific recovery.
Wedding-day vendor failure
A vendor cancelled at noon. You have a bride at 4. Brief the planner, propose a workable alternative, protect the day.
"Toda mi vida he luchado con las conversaciones difíciles. Nunca me ha resultado fácil decir lo correcto en el momento correcto. Construí MHB como el gimnasio que me hubiera gustado tener. Practica hablando ahora — y ayuda a tu yo futuro cuando llegue el momento."
Del escenario al cuadro de mando.
Diseñas un escenario
Describe la situación en palabras llanas. Generamos el personaje de IA, la frase de apertura y la rúbrica de evaluación.
Lo asignas a tu equipo
Invita por email a tus compañeros. Asigna escenarios con fecha límite. Sigue quién ha hecho qué.
Practican por voz
Conversación en directo con el personaje de IA. El personaje no se rinde. Sin guion, sin esperas.
Tú ves los resultados
Puntuación por ejes, finalización, último intento. Exportación a CSV. Nunca compartimos transcripciones contigo.
Velo funcionar con un escenario real de tu equipo.
15 minutos. Diseñaremos uno de tus escenarios reales en directo durante la llamada. Sin presentación, sin grabación.
Tell us about your team.
We'll get back to you within 24 hours.
Got it.
We'll be in touch within 24 hours.